Last updated: May 2026
This is the privacy notice of Studio 264 ("we", "us", "our"). We respect your privacy and are committed to protecting your personal data. This notice explains how we look after your personal data when you visit our website (regardless of where you visit it from) or make an enquiry about our services, and tells you about your privacy rights and how the law protects you.
This website is not intended for children, and we do not knowingly collect data relating to children.
Studio 264 is the controller and responsible for your personal data. If you have any questions about this notice, including any requests to exercise your legal rights, please contact us using the details below.
Email: info@studio264.co.uk
Telephone: 01732 495264
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
This website may include links to third-party websites, plug-ins and applications. Clicking those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you, which we have grouped as follows:
We do not collect any Special Categories of Personal Data about you (such as details about your race, ethnicity, beliefs, sexual orientation, political opinions, health, or genetic and biometric data), nor any information about criminal convictions and offences.
We use different methods to collect data from and about you, including:
We will only use your personal data when the law allows us to. Most commonly we will use it where we need to perform a contract with you, where it is necessary for our legitimate interests (and your interests and rights do not override those), or where we need to comply with a legal or regulatory obligation.
| Purpose | Lawful basis |
|---|---|
| To register you as a new client | Performance of a contract |
| To deliver our services, manage payments and recover money owed | Performance of a contract; legitimate interests (debt recovery) |
| To manage our relationship with you, including notifying you of changes to our terms or this notice | Performance of a contract; legal obligation; legitimate interests |
| To administer and protect our business and website | Legitimate interests; legal obligation |
| To improve our website, services and client relationships | Legitimate interests |
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider we need to use it for a compatible reason. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis.
We may share your personal data with trusted third parties where necessary, including service providers who provide IT and system administration; professional advisers such as lawyers, bankers, auditors and insurers; HM Revenue & Customs, regulators and other authorities; and third parties in connection with a business reorganisation or restructuring. We require all third parties to respect the security of your personal data, to treat it in accordance with the law, and to use it only for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the UK.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to those who have a business need to know, and they are subject to a duty of confidentiality. We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and the applicable legal requirements.
Unless subject to an exemption, you have the following rights regarding your personal data:
You will not usually have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee, or refuse to comply, if your request is clearly unfounded, repetitive or excessive. We try to respond to all legitimate requests within one month; occasionally it may take longer if your request is particularly complex, in which case we will keep you updated. To exercise any of these rights, please contact us using the details above.
This notice may be updated from time to time. Please keep us informed if your personal data changes during your relationship with us, so the data we hold remains accurate and current.
To exercise any rights, or for any query or complaint in relation to this policy or any other data protection matter, please contact us at info@studio264.co.uk in the first instance. If this does not resolve your complaint, you have the right to lodge a complaint with the Information Commissioner's Office (telephone 0303 123 1113).